1. Save an XML activation file to disk and copy this file to a machine with an
   internet connection.
2. Upload the deactivation file to the BackupAssist website to deactivate the
   license key(s).

Until a key has been deactivated by uploading the deactivation file to the
BackupAssist website the key cannot be activated on another machine.

Click Home in the navigation bar.

1. Click View licensing information to the
   middle-right of the window.
2. Click Deactivate and check the box of any keys you wish to
   deactivate. If you are deactivating the base BackupAssist license on the machine
   add-ons will also cease to function. You must have at least a base license
   activated in order to run backups.
3. Click Deactivate again. BackupAssist will then ask you
   where to save the deactivation file.
4. Browse to a path where the deactivation file can be saved in the
   Save path field and click Save.
5. Copy the deactivation file from this path to a machine that has internet
   access.
6. Visit http://www.backupassist.com/activate on the
   machine with internet access.
7. Browse for the location of the deactivation file and click
   Deactivate.
8. The license key will now be deactivated and can be activated on another
   machine.
9. The licensing screen will also indicate which components of the software
   have been deactivated

a.     Go to c:\Windows\System32\.
b.     Right-click CMD.exe and select Run As Administrator.
c.     Provide the following in the command prompt:

net user administrator /active:yes

For Windows Vista, ensure Protected Mode is enabled. To enable Protected Mode, in Internet Explorer, click Tools > Internet
Options > Security.

Were server is computer name were database resides and MappedDriveLetter is the letter of the mapped share.

• This guide has been tested with firmware version 7.4.6. Be aware that different firmware revisions may have different web interface formats and functionality.
• This FAQ is based on a new phone OR one that has been reset to factory defaults. If in doubt, reset the phone to Factory Defaults.
• To make a “Blind” transfer (where you transfer a call to another extension WITHOUT waiting for the other extension to respond”, you need to use the “bxfer” softkey. To make an “Attended” transfer (where you wait for the second extension to answer before transferring the call), you need to use the “xfer” softkey. Using the “Attended” transfer method WITHOUT waiting for the other extension to respond currently does not work with the Cisco phone range.

The preferred method to configure a Cisco SPA5xxG Phone is via Provisioning. You can however follow this guide to manually configure your phone.

1. Configuring the Phone to Register with 3CX PhoneSystem

1. Start up the phone and identify its IP Address – using the menu key on the phone, go to the “Network” option and press the “Select” button. For this example we will assume the IP Address of the phone is 10.0.0.126, and IP Address of the 3CX PhoneSystem machine is 10.0.0.2
2. Point your browser to the web interface of the phone: http://10.0.0.126
   
3. Click on the “Admin Login” link, and next click on the “Advanced” link at the top of the page to the phone’s advanced administration page
4. We now need to set the phone to register with 3CX PhoneSystem. Click on the “Ext1″ tab, and configure as follows:
   
   a. Set the “Line Enable” field to “yes
   
   b. In the “Proxy and Registration” section, set the “Proxy” field to the IP Address of the 3CX PhoneSystem machine – in this example, 10.0.0.11. (If you would like to specify the FQDN of the 3CX PhoneSystem machine instead of the IP Address, please review this FAQ first)
   
   c. In the “Subscriber Information” section:

   i. Set the “Display Name” field to the name you want to appear on the Phone display
   ii. Set the “User ID” field to the extension number you want to associate with this phone
   iii. Set the “Password” field to the extension’s Authentication Password
   iv. Set the “Use Auth ID” field to “yes”
   v. Set the “Auth ID” field to the extension’s Authentication ID

   d. In the “Dial Plan” section, set the “Dial Plan” field to “[x*].” (without the quotes)
   

5. Next, we need to configure the Voice Mail Number on the phone to be able to retrieve Voice Mail messages from 3CX PhoneSystem. Click on the “Phone” tab and set the “Voice Mail Number” field to your system’s Special Voice Mail Extension Number. (In a 3-digit installation, the default is “999″ – you can check the correct value from the “Settings -> General” page in the 3CX Management Console)
   
6. Next, we need to adjust the audio parameters. Click on the “SIP” tab and, in the “RTP Parameters” section, set the “RTP Packet Size” field to “0.020″
7. Click the “Submit All Changes” button at the bottom of the page. Your phone will restart. After rebooting, the phone will register with the 3CX Phone System. This can be verified via the “Extension Status” page of the 3CX Management Console.

2. Configuring the Cisco SPA500S Extension Module (Optional)

You can also manually configure the Cisco SPA500S Extension Module to monitor the status of other extensions on the system.

1. Click on the Attendant Console tab.
   
2. In the “General” section:
   a. Set the “Subscribe Expires” field to “1800”
   b. Set the “Unit 1 Enable” field to “yes”. If you have a second extension module daisy-chained to the first, also set the “Unit 2 Enable” field to “yes”.
   c. Set the “Server Type” field to “Asterisk”.
   
3. For each button on the extension module, configure an extension to be monitored by setting in the “Unit 1 Key 1″ field (for example) to:

   fnc=sd+blf+cp;sub=xxx@yyy.yyy.yyy.yyy;nme=xxx

   …where xxx is the extension number to be monitored, and yyy is the IP Address of the 3CX PhoneSystem machine. So if we want a key to monitor the status of extension number 120, and the IP Address of the 3CX PhoneSystem machine is 10.0.0.11, you should set it to:

   fnc=sd+blf+cp;sub=120@10.0.0.11;nme=120

4. Click the “Submit All Changes” button at the bottom of the page. Your phone will restart. After rebooting, the phone will register with the 3CX Phone System with the monitoring settings enabled.

3. Additional Configuration for Remote Extensions

If you want to configure the phone as a Remote Extension, you will need to ensure that the “Proxy” field is set to the Public IP Address of the PBX, and also perform the following configuration adjustments:

• Go to the “Ext1” tab
• Go to the “NAT Settings” section
• Set the “NAT Mapping Enable” field to “yes”
• Set the “NAT Keep Alive Enable” field to “yes”

• Go to the “SIP” tab
• Go to the “NAT Support Parameters” section
• Set the “Handle VIA rport” field to “yes”
• Set the “Insert VIA rport” field to “yes”
• Set the “STUN Enable” field to “yes”
• Set the “STUN Server” field to “stun.3cx.com” – to allow the phone to discover its external IP Address, and the port mappings that will be applied to the traffic sent and received by the phone
• Click the “Submit All Changes” button at the bottom of the page. Your phone will restart.

1. Open your DHCP Console. (Administrative tools/DHCP)
2. Expand the Reservations node of your DHCP Scope.
3. Right Click the “Reservations” node and select “New Reservation”.
4. Enter a friendly name for the phone you are creating a reservation for.
5. Enter the IP Address that you wish to be assigned to the phone.
6. Enter the MAC address of the phone, using lower case letters and no spaces or other characters.
7. Click “Add”.
   
8. Your new reservation will now appear in the reservation list. Right click on the reservation and click “Configure Options”.
9. Scroll down the list and enable Option 66.
10. Each phone vendor will require the Option 66 string to be in a particular format, and the format also changes depending whether the 3CX PhoneSystem was installed for Cassini or for IIS. Please review this list to identify the correct string for your phones:In this example we will assume that the IP Address 10.172.0.2 is the IP address of the 3CX Phone System. In 3CX Phone System Version 10 the port for provisioning is the same in both IIS and ABYSS webserver configurations.
    Option 66 examples per phone
    
    For Aastra, Grandstream, Polycom and Yealink Phones Option 66 string value should look like this

    http://10.172.0.2:5000/provisioning/ 

    Snom Phones

    http://10.172.0.2:5000/provisioning/cfg{mac}

    Cisco SPA5XXG Phones

    http://10.172.0.2:5000/provisioning/$MA.xml

    (Note for Linksys SPA: The above string also applies to Linksys Phones. DHCP option 66 support is available in firmware 6.1.5a only)

11. Once you apply the changes, the completed DHCP entry will look similar to the following:
    
12. Switch on the phone. Once the telephone set is booted up, the phone set’s IP address will be displayed on the screen, and the phone should have successfully registered with 3CX PhoneSystem.

Notes:

1. This document assumes that the phone is new or has been reset to “Factory Defaults”. If in doubt, reset to “Factory Defaults.
2. Linksys phones below firmware 6.1.5a cannot use Option 66 for HTTP URL’s. To provision a Linksys Phone (assuming the phone has IP Address 10.172.0.150), simply launch a browser on the same LAN as the Linksys Phone AND the PBX, and run the following URL (note difference between Abyss and IIS scenarios:
   3CX PhoneSystem for Abyss:

   http://10.172.0.150/admin/resync?http://10.172.0.2:5000/provisioning/$MA.xml

3. If you need a solution that does not require DHCP Option 66, you can also manually insert the provisioning URL in each phone, according to the phone specific configuration guides.

The easiest way to set up a phone for use with 3CX PhoneSystem is to use the built-in provisioning functionality inside 3CX PhoneSystem. This will allow the phone to configure itself by retrieving a 3cx-generated phone configuration file. To fully take advantage of this, you can configure your DHCP Server to also deliver to the phone the location from where it can retrieve its configuration file – the result will be completely automated phone configuration.

This is a 3-step process:

Enable provisioning for an extension to create the phone’s configuration files
Tell the phone where to get its configuration files from.
Optionally configure advanced options such as Time Zone from the Phone Provisioning node.
Enabling Provisioning for an Extension

Select the extension you want to provision and go to the “Phone Provisioning” tab

In the “MAC Address” field, enter the phone’s 12-character MAC Address. This information is normally printed on the back of the phone.
In the “Model” field, select the model number of the phone you want to provision
Select the preferred display language for the phone. (Note Language packs need to be downloaded and placed in the firmware folder in 3CX.*)
If your 3CX Phone System machine has multiple network interfaces, select the interface IP Address through which the phone will be connecting to the 3CX PhoneSystem machine using the “Select Interface” drop down. You can skip this step if you have only one network card in your 3CX Phone System machine.
If you have the Cisco SPA500S Extension unit (a.k.a. sidecar) attached to the phone, you can set the BLF fields to monitor the status of other extensions.
Click on the “OK” button to save changes.
Now go to the phones node, select the phone and click ‘Reprovision’. The phone will be rebooted and will apply the new configuration settings.
Getting the Phone to Retrieve its Configuration Files

Now the phones must be told to download the configuration files from the central server. There are two options for doing this:

1. Provisioning using DHCP Option 66

The preferred method is to set your IP phones to retrieve the provisioning URL automatically via DHCP Option 66. DHCP Servers can be set to not only deliver IP Addresses, DNS Servers, and Router IP Addresses to network devices, but can also specify a Boot Server Address, which most SIP Phones use to obtain the URL for retrieving configuration files.

This is the recommended method for larger networks. For more information, see this configuration guide.

2. Provisioning without using DHCP Option 66

If you do NOT want to use DHCP Option 66, you will need to manually tell the phone where to retrieve its configuration files. To do this:

Start up the phone and identify its IP Address – using the menu key on the phone, go to the “Network” option and press the “Select” button. For this example we will assume the IP Address of the phone is 10.0.0.126, and IP Address of the 3CX PhoneSystem machine is 10.0.0.11
Point your browser to the web interface of the phone: http://10.0.0.126
Click on the “Admin Login” link, and next click on the “Advanced” link at the top of the page to the phone’s advanced administration page
Click on the “Provisioning” tab, and set the “Profile Rule” field to:
“http://10.0.0.11:5000/provisioning/$MA.xml”
Click the “Submit All Changes” button at the bottom of the page. Your phone will restart. After rebooting, the phone will retrieve its configuration files and register with the 3CX Phone System. This can be verified via the “Extension Status” page of the 3CX Management Console.
If the phone takes long to provision you can force the phone to reprovision immediately by copying and pasting this example link in a browser
For IIS and Abyss webserver setups enter this: http://10.0.0.126/admin/resync?http://10.0.0.11:5000/provisioning/$MA.xml

to reset your SPA device to the factory default values, follow the steps below:

1: Disconnect the Ethernet cable
2: Access the voice menu (****) and press 73738#.
3: Login with the username “user” when accessing to http://spa-ip-address OR login with “admin” when accessing http://spa-ip-address/admin/.

To fix this problem, open Exchange Management Shell and type the following commands:

Set-ClientAccessServer -Identity SERVER -AutodiscoverServiceInternalUri https://smtp.mycompany.co.nz/autodiscover/autodiscover.xml

Set-WebServicesVirtualDirectory -Identity “SERVER\EWS (Default Web Site)” -InternalUrl https://smtp.mycompany.co.nz/ews/exchange.asmx

Set-OABVirtualDirectory -Identity “SERVER\oab (Default Web Site)” -InternalUrl https://smtp.mycompany.co.nz/oab

Pay attention to the text in red, you will need to change it to reflect your server’s running parameters. After a reboot your users should no longer receive the security alert.

Setting up BLF
From a web browser, go to the IP address of the phone you want to configure and click on the Info tab. Click on the Admin link on the top of the page, and then click on the Advanced link at the top of the page. Next, click on the Phone tab.

Let’s say we want to setup this phone’s line 4 key to monitor extension 200, we would then go through the following steps:

In the Line Key 4 section, set the options as follows:

Extension: Disabled
Short Name: 200 (or to any text you want)
Share Call Appearance: Shared
Extended Function: fnc=blf+sd;sub=200@$PROXY;ext=200@$PROXY

In the Extended Function field, note that the extension we are monitoring is listed in two areas.

In the next section (Line Key Extended Function section) you need to change the Server Type to Asterisk.

Finally, go to the bottom of the page and click on the Submit All Changes button. The phone will reboot and the display will now show a different icon for the fourth line. If you press the line four key, it will dial the extension you setup. If the extension you are monitoring is on a call, the line key will turn red. That’s all there is to it.